Shipment, Refunds and Exchange Policy

Shipment Policy:

Below you will find the average delivery time for all our packages:

• Once an order is placed, we take 1-3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend it may take a little longer.
• Once your order has been processed, it will be dispatched and delivery takes an average of 8-12 working days.
• We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.
• Placing an order
  The ordering process at Shop name is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. To do this, click on the black "Add to cart" button.
  
  Here it is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you will need to enter the correct address details. Make sure that all the information is correct. When this information is filled in correctly, you can click on the "Continue shipping" button.
  
  On the "Dispatch" page you have the opportunity to check the address data you have entered. It is also pointed out that every shipment is sent completely free of charge.
  
  As a token of our appreciation to our customers, we always pay the shipping and delivery costs.
• You can now proceed by clicking on the "Proceed to payment" box.
  In the payment options you have the choice between different payment methods. At storesydney.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.
  - Credit card (AMEX, Mastercard, Maestro, Visa)
  - Paypal account
  
  
• Once you have selected the correct payment method, you will need to click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.
  
  
• Shipping costs
  We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge. There is also no minimum order quantity required.
• Shipping your order
  Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
• To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once we have reached our minimum quantity.
• We hope for your understanding and willingness to help us create a better and healthier world.
  Please note: Like many other online shops, we are very busy and there may be delays due to the Corona crisis and global Supply chain issues. Please take this into account when placing your order.
  
  We will do our best to ship your order as quickly as possible.
• To ensure your order is dispatched today, please contact us by email. Our service team will be happy to advise you on the right solution.

Refunds Policy:

• Is it possible to return my order?
  Yes, this is possible.
  
  If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
  
  In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts, components and the packaging has arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. A return will be processed within 7 working days and if the conditions are met, the return will be officially acknowledged within this period.
7. We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

• How can I return my order?
  
  If your order meets the above conditions, you will need to do the following to initiate the returns process.
• Send an email to: info@storesydney.com
• Make sure the email contains the following:
• Order number
• Reason for the return request
• Photo of the product in case of breakage
• First name + last name of the customer
• Address of the customer
• We will then speak to you and give you the return address.
• Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.
  
  
• The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE AT THE
CUSTOMER'S EXPENSE.

 

For any further inquiries or assistance regarding our shipment, refunds, and exchange policy, please don't hesitate to contact our customer support team. We are here to help!